All in-stock orders will ship within 48 hours (excluding holidays and weekends) and typically arrive at your doorstep within 4-10 business days. If you ask to receive your order in less than 4-10 business days, additional shipping costs will be charged to you. Products labeled as special order will have a longer delivery time of up to one month.

Online payment is made through our Shopify gateway (MasterCard, and American Express are all accepted).

Prices are subject to change without notice. Supply is subject to change if there is a previous in-store sale that has not been updated on the online store.

Delivery to carrier constitutes delivery to customer.

Shipping charges are non-refundable unless the carrier has failed to meet the delivery commitment set out in their shipping guide.

The Saguenay diver's shop will only reimburse shipping costs if the carrier has not respected the delivery commitment and has granted us a credit. A carrier's decision regarding a refund request is final.

The customer must be sure to provide us with the correct delivery and contact information, including telephone and email numbers. Incorrect addresses that result in a return to sender (the Saguenay Diver's Shop) will be billed to the customer.

Please note that customers located in other countries may be subject to duties or tariffs which will be applied as part of a customs or brokerage fee by the courier placing your order.

We reserve the right to cancel an order if an item is incorrectly priced due to price discrepancies, supplier increases, exchange rates, sales taxes, errors or omissions.

When your order is eligible for free delivery in Quebec, it only applies to the territory of the province of Quebec, unless otherwise specified. When your order qualifies for free shipping in Canada, it only applies to Canadian territories, unless otherwise specified. When your order qualifies for free shipping in North America, it only applies to contiguous North American territories, unless otherwise specified. Surface international packages can take six to eight weeks minimum to Europe, Australia and elsewhere. Please note that international surface parcels are generally not trackable. However, your shipping can be upgraded by choosing Express or Air, which may take 5-8 business days, is insurable and trackable.

Shipping rates are all quoted using Canada Post. Canada Post rates are listed for international shipments.